After buying tickets as a guest, we'll send you an order confirmation email with a 6-digit access code. Use this code to sign in to your guest account and see your order details. There are 2 ways to get into your guest account:

Remember: We can't merge a guest account and a registered account

 Option #1: Using the most updated version of the StubHub app

1. Tap My tickets
2. At the bottom, tap the link in Have an access code? Find your order
3. Enter your email address, the access code, and your phone number

4. Tap View order

• Option #2: On a desktop or mobile web (recommended if you live in a country where the StubHub app isn’t available)

1. Use the guest order lookup 
2. Enter your email address, the access code, and your phone number

3. On desktop, click Continue. On the mobile web, tap View order.


If you just bought tickets and don't see the confirmation email, it can take up to 30 minutes to show in your inbox

 If you don't see the email after 30 minutes of placing the order, check your spam or junk folder
 Make sure you're looking at the right email address if you have more than one

 If you still can't find the order confirmation email, contact us