Your order's delivery status will tell you if the tickets you bought on StubHub are ready. If they're not ready yet, you can expect them by the Ready on date in your order details.

  1. Go to My tickets
  2. Click or tap Orders
  3. If your tickets are:
    • Mobile transfer
      • Ready on: The tickets will be available on this date. When they're ready, we'll email you steps to accept the transfer. 
      • Your tickets aren't available yet: We've told the seller the tickets sold. They'll transfer your tickets to the email by the Ready on date.
      • Tickets transferred: The tickets were transferred. We emailed you steps to claim them. You can also check out our help video.
    • Mobile 
      • Your tickets aren't available yet: Your tickets will be ready to scan from your phone by the Ready on date
      • Ready: Scan the tickets from the StubHub app
    • Electronic or Instant download (can take up to an hour until they're ready)
      • Your tickets aren't available yet: Your tickets will be ready to print by the Ready on date
      • Ready: Click or tap Get tickets to view and print
    • Paper
      • We're on it! Your tickets haven't shipped yet 
      • Your tickets are on the way! Your tickets are in-transit. Use the tracking number to watch the UPS shipment.
      • Delivered, have fun! Your tickets were delivered to the address you gave us
      • Important: If you're traveling to the event and you want your tickets delivered elsewhere, you may be able to update the delivery address
    • Pickup
      • In progress: Your tickets aren't ready yet 
      • Ready to pick up: Pick up your tickets at the Last Minute Services (LMS) location. Click View pick up details for info.